Word of mouth is still the world’s best advertiser and we’d love for you to share your thoughts about your experience with us here at Atlantic Spas and Billiards!
There are many other great sites that allow users to post reviews for local businesses. You may also want to explore sites like Yelp!, Houzz, Facebook, Kudzu, Judy’s Book and more.
We sincerely thank you for your feedback and your business!
And here’s what a few of our customer’s have to say about their experience with Atlantic Spas and Billiards…
I am writing this letter to tell you about the satisfying experience we had purchasing and installing our new Hot Springs Flash spa. There are two undeniable reasons why we went to Atlantic Spas and Billiards to make our selection and purchase. First, we are previous owners of a Hot Spring Grandee, that we sold with our house when we retired. The second reason is Ms. Ginger Porter. Ms. Porter is not only professional in her sales ability and her presentation skill, but she also has an extensive knowledge of the product specifications and functions. We had been in the store a couple of times and every time Ms. Porter was there to show us new products and answer our questions. When we finally made our purchase, she made us very comfortable through the short paperwork process. When the spa arrived at the store, she worked hard to schedule the delivery of the spa to arrive at the same time as my installation contractor and the guy with the big forklift truck. The Atlantic Spas’ delivery team arrived early. My contractor was already there removing the deck railing out of the way. But, the forklift guy had a problem and he could not come until late that afternoon. The delivery team determined that the lift onto the deck was within their ability. The moved the spa into position in its side and leaned it on the deck. The four men on the delivery team and my contractor lifted the 850-pound spa straight up, leveraged it on to the deck and pushed it into place. It was amazing. The delivery team was not finished. They took off all the packing material and put it on their truck. They assembled our handrail and steps. They also did not leave until they had answered all my questions and all my contractors questions regarding installation and operation. This was truly the best delivery experience that we have had from anyone since moving to our retirement home on Lake Kerr. I rate both Ginger Porter and the spa delivery team to be outstanding in every way. I would have to say to them, “Don’t change anything, just keep doing what you are doing.” –Andrew Ferguson
To say my experience with Kane at Atlantic Spas and Billiards was a great one would be an understatement. Not to mention the product, selection, and family atmosphere are worth every penny. From the moment my wife and I walked in the door we felt at ease. Kane was exceptional in every sense of the word. We never felt pressured or unsure we had made the right decision. He was laser-focused on giving us all the information we needed to make an informed buying decision. His commitment to excellent customer service is truly commendable. He continues to exceed our expectations through this process. Should you ever find yourself in the market for a Spa I would highly recommend asking for Kane. I can guarantee you won’t be sorry you did! – Cole Baker
Having owned a Hot Spring spa previously, it was a no-brainer buying another one when we moved from Ohio to North Carolina. The spa quality, workmanship, features and energy efficiency made our decision easy. Also, the dealer is an important part of the buying decision, too. Here in the Wilmington area we have a good dealer: Atlantic Spas. The folks there did a great job of explaining the new features and options available. Their post-purchase service has been great as well. – Bulldog65
We purchased a Hot Springs Jetsetter hot tub from Atlantic Spas and Billiards in Raleigh and have been very satisfied. We visited several hot tub stores in Raleigh and settled on Atlantic. Phoebe was very courteous and professional in her communications with us and during the whole purchase process. She is very knowledgeable about their products and answered all of our questions quickly. We could have purchased another hot tub for somewhat less money, but were convinced of the quality of Hot Springs and sold on the five-year warranty. We definitely recommend Phoebe and Atlantic Spas and Billiards.
We have a Hot Springs Grandee sold to us 3 years ago by Kane at your Raleigh store. He has always been available whenever we had any questions and made the sales’ experience enjoyable! We had our first major service on 06/15/2012. Duane, the store service manager, quickly made our appointment, and the service technician, Andy Hines, was excellent!! He quickly diagnosed and fixed our spa. I highly recommend Atlantic Spas and Billiards!!!!
I have an older spa and called Atlantic for some assistance in getting it refurbished and in top running shape again. I spoke with Dwayne in their service dept and discussed my options. He suggested that one of their technicians come out and take a look at it to appraise what needed to be done. Andy came out to my house and checked out the spa. It had not been running for several months and would not heat water. I was fully prepared to be to be told that my hot tub needed to have the heater replaced and that I would be spending a good bit of money. However, Andy determined that some of the wiring in the control box had been burned and all he needed to do was replace them. Andy had everything he needed on his truck to replace several of the massagers in my tub and he even replaced the control panel. The total bill was quite a bit less than I had expected and I could not have been happier! Great job and outstanding service!
– Sean Sharpe
We bought our Hot Spot Spa from Patsy @ Atlantic Spa & Billiards almost 2 years ago and we have truly been overly-satisfied with it. I couldn’t imagine life with out my spa, but it’s important to have the good service & knowledge to go with it; that’s where Patsy has made our life easier with chemical knowledge, water testing, cleaning, and routine maintenance. We’ve only had one minor issue, which was probably my fault, and we called up Patsy at 1:00 PM on a Saturday, and she was out there within an hour and fixed the problem. Thanks Patsy, I couldn’t imagine going anywhere else…Also, best Spa Chemical Prices in Town!
– Gray & Kristy
Excellent customer service. We bought our Hot Springs Spa from Phoebe and she has been awesome!!! She always answers our questions and helps with direction each step along the way. If you want to buy a spa (and you do) – This is the best place to buy your spa!!!
After having my hot tub out of service for a few years. I turned to Atlantic Spas and was assisted by Phoebe. I cannot say enough about the exceptional service that she showed me while at the showroom. First of all, she was very knowledgeable about the products that they offer as well as little techniques that will ensure my success. I called first and when I arrived she was prepared for me and had graciously done her homework regarding the products I needed to get the job done. I called several pool and spa services prior to going to Atlantic Spas and no one was able to come close to matching the outstanding service I got today. I could go on and write everything she did for me which was above and beyond a good standard of care, but that would take far too long. If you are in need of pool/spa service. I encourage you to try their business. I would love to have her as a member of my team any day. Pssst- ask for Phoebe you will be very pleased!!!
I just wanted to let everyone know that Atlantic Spas & Billiards are the best when it comes to hot tubs. I always wanted a hot tub and the purchasing of a hot tub from them was made easy and fun. I loved that they allowed and encourage me to test as many I as I liked and I loved that they were more than willing to wait until the porch was built for delivery. Thanks so much for all you do for your customers.
– Lisa B
We really appreciated that Atlantic was willing to work with us on our spa that needed service, even though we had not purchased it through them. They really seem to approach their service as wanting to build a lifelong partnership, rather than a quick fix to take your money. Our repair tech Andy took the time to teach us about the chemicals, best practice and pointers. Much appreciated!
A+ all the way. I had them move a 99 Optima spa and give it a quick look over and WOW they did a GREAT job. The staff was very nice and knew their stuff. I recommend them any day!! Top notch service department too!! Thanks guys and gals!!!
After checking all over town and comparing price, service and customer service, Phoebe at Atlantic Spas and Billiards was the friendliest, most helpful and knowledgeable person we dealt with. Phoebe made our experience simple and enjoyable. Ordering, delivery and set up was simple without any problems. I highly recommend Phoebe as your sales representative if you are considering the purchase of a hot tub.
We have purchased Hot Springs Grandee spas for each of our last three homes, most recently from Atlantic. Installation was coordinated with our builder and was completed quickly and efficiently. Service has been performed timely and professionally. They stock all of the required chemicals and testing supplies, as well as replacement parts and accessories. I have recommended both Hot Springs and Atlantic to friends and neighbors.
We have been loving our Sundance 850 Spa since we bought it in 2004 and used it daily. Now the circulation pump failed and I called for service. They send a technician, had the parts and the unit was fixed in no time. Very competent technician, Pleasure to work with the company. – Uwe